Job Descriptions:
1. Customer Support & Order Handling
- Manage and respond to customer inquiries via chat, email, and phone.
- Process and track customer orders, ensuring timely fulfillment.
- Assist new clients in navigating the platform and placing their first orders.
2. Complaint Resolution & Service Recovery
- Handle customer complaints related to orders, delivery, and platform issues.
- Coordinate with internal teams (operations, tech, finance) to resolve customer concerns.
- Provide solutions and follow up until issues are resolved.
3. Billing & Bug Reporting
- Assist new clients with billing setup and troubleshoot payment issues.
- Identify and report system bugs or technical issues affecting orders or billing.\
- Work closely with the tech team to ensure a seamless customer experience.
4. Process Improvement & Customer Retention
- Gather customer feedback to improve platform usability and service quality.
- Suggest improvements based on recurring issues and user behavior.
- Ensure high customer satisfaction and encourage repeat orders.
Qualifications:
- Min. Diploma/Bachelor’s degree in any field (Customer Service or related experience preferred).
- 1+ years of experience in customer service, order management, or platform support.
- Strong problem-solving skills and ability to handle complaints effectively.
- Excellent communication skills (written & verbal).
- Familiarity with billing systems, order tracking, and CRM tools is a plus.
- Detail-oriented, proactive, and able to multitask in a fast-paced environment.